Exchange Policy

At Marrero Jewelers Inc, we carefully process each order based on the information provided and confirmed by the customer at checkout, including product type, specifications, quantity, and contact details.

For this reason, we do not support exchanges once an order has been placed, especially in cases where incorrect selections were made by the customer, including but not limited to:

  • Incorrect item selected
  • Incorrect specifications or size
  • Incorrect quantity
  • Incorrect shipping or contact information

Please review all order details carefully before completing your purchase.

Order Cancellation Policy

Cancellation Timeframe

You may cancel your order within 6 hours of placing it.

After this period, your order may already be processed or prepared for shipment, and cancellation may no longer be possible.

Cancellation Fee

Approved cancellations are subject to a 10% cancellation fee based on the total order value.

How to Cancel

To request a cancellation, please contact us as soon as possible:

📧 Email: support@marrerojewelersinc.com
🌐 Website: https://marrerojewelersinc.com/

Return & Refund Policy

Return Period

Our return policy is valid for 30 days from the date of delivery.

After 30 days, the order will be considered accepted and we will no longer be able to issue a refund or accept a return.

Eligible Cases for Returns & Refunds

We accept return or refund requests under the following conditions:

  • The item arrives damaged or defective
  • The wrong item was delivered
  • The product differs significantly from the description
  • The item received does not match the order specifications

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Must be in original condition
  • Must not be worn, used, or altered
  • Must include original packaging (if applicable)
  • Must not be damaged due to customer misuse

We reserve the right to reject returns that do not meet these conditions.

Required Proof for Refund Requests

To process your return or refund request, please provide:

  • Proof of purchase (order confirmation)
  • Clear photos of the received item and issue
  • Shipping receipt (if applicable)
  • Any relevant communication with our team

How to Request a Return or Refund

Step 1:
Contact us at:
📧 support@marrerojewelersinc.com

Include all required documentation.

Step 2:
Our support team will review your request and respond within 2–3 business days.

Step 3:
If approved, we will provide return instructions and the return address.

Step 4:
Securely pack the item and ship it using a trackable carrier.

Step 5:
Send us your tracking number or shipping receipt for confirmation.

Important:

  • Do NOT return items without prior approval
  • Unauthorized returns may not be accepted

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable unless the return is due to our error

Refund Processing Time

  • Refunds are processed within 2 business days after we receive and inspect the returned item
  • A confirmation email will be sent once the refund is issued
  • Depending on your bank or payment provider, it may take 10–15 business days for the refund to appear

Important Notes

  • Returns must be requested within 30 days of delivery
  • Items lost or damaged during return shipping are the customer’s responsibility
  • Refunds will not be issued without prior approval
  • We are not responsible for returns sent without confirmation

Contact Information

If you have any questions regarding exchanges, cancellations, or refunds, please contact us:

Marrero Jewelers Inc
📧 Email: support@marrerojewelersinc.com
🌐 Website: https://marrerojewelersinc.com/